We all have them - or have had them in the past - and we'll certainly have them in the future: Those impossible people we have to work with. You know who I am talking about: The guy who has to argue with everything you say; the woman who won't voice an opinion or make a decision about anything; The man who smiles to your face but talks behind your back; the nay-sayer who swears that everything will always fail; the person who promises to have work done on time, but never does; and there are plenty more. You'll never change them - they are who they are - but they don't have to stand in the way of you and your goals. This book will show you how to deal with those impossible people and GET WHAT YOU WANT