Learn to:

• Manage conflicts and restore peace in the workplace
• Create and maintain a positive working environment
• Maximise the potential of your team and improve productivity

Address conflicts, resolve disputes and restore peace
Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.

• Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise
• Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations
• Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills
• It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals

Open the book and find:

• When to address conflict
• Help with starting a mediation meeting
• Tips for creating a working agenda
• Ways to assess the intensity of a conflict
• Guidance on designing a conflict resolution plan
• How to work with Human Resources
• Pearls of wisdom from professional mediators