World Class Service
Autor Dennis Opstal, Jean-Pierre Thomassenen Limba Engleză Paperback – noi 2023
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Specificații
ISBN-13: 9789024463435
ISBN-10: 9024463432
Pagini: 168
Dimensiuni: 148 x 210 x 12 mm
Greutate: 0.26 kg
Editura: Management Impact Publishing
ISBN-10: 9024463432
Pagini: 168
Dimensiuni: 148 x 210 x 12 mm
Greutate: 0.26 kg
Editura: Management Impact Publishing
Notă biografică
Dennis Opstal is a mechanical engineer, has been working in the car industry since 1995 and is currently the Senior Manager After-Sales Europe for an exclusive car brand. Dennis has a passion for excellent customer experiences as a key distinguishing element for organizations.
Jean-Pierre Thomassen is organizational advisor, lecturer at the University of Groningen and at business schools, and chairman of the Service Excellence Foundation. He previously wrote 15 books, on customer service and service excellence.
Jean-Pierre Thomassen is organizational advisor, lecturer at the University of Groningen and at business schools, and chairman of the Service Excellence Foundation. He previously wrote 15 books, on customer service and service excellence.