"Wrestling Rhinos" is straight talk & simple guidelines for effectively managing conflict through competent communication.Possessing the skills to "play nicely" in the workplace is THE competitive edge for the 21st century. Finally there is a practical communication and conflict management approach that's not as painful as the problems it attempts to solve! This second edition of "Wrestling Rhinos" addresses more topics, and includes added information that keeps it on the must-read list for anyone who has to deal with others on a daily basis! Dr. Shaler has delivered the only book that actually demonstrates how improving your 'people skills' can lead to increased productivity and profits. Her sharp style and savvy examples clearly communicate how to turn chronic problems into a powerful opportunities. Noted business author, Jim Cathcart, says, "This book is needed in every business library. Rhoberta Shaler has distilled for you a wealth of specific recommendations to take the intimidation and anxiety out of your workdays. Conflict will always exist but those who can manage it well become masters of it, not victims. Buy this book!" Dr. Shaler provides the keys to overcoming both cultural and personal denials, contradictions, and avoidance in order to master difficult-to-handle situations. "Wrestling Rhinos" looks at the core issues that impact productivity and how to apply a framework for positive change. This book gives you the insights, tips, and techniques to speak up with confidence, teach people how to treat you, and, get what you need and want! A prescription for success!