This book is a step-by-step guide for managers to understanding and implementing yield management -one of the key management tools used by the airline and other service industries today. Written by two acknowledged experts in the field, the book traces the development of yield management procedures in response to the new competitive challenges that arose after deregulation of the U.S. airline industry. It then takes readers through the principle concepts and tools of yield management, the development and implementation of a yield management system; its strategic dimensions and potential; current practices and potential uses; and case histories from the air and rail transport, car rental, hotel and other service industries.