A Guide to Open311

EverythingCivics, is born out of the personal practical experience of Rakesh, after becoming frustrated when his wife fell down on a broken footpath while going for a morning jog. He tried to report the issue to the city officials and found no result in a convenient way. Being a tech savvy guy who truly believes in using technology to solve the problems, he began to wonder if there are technologies out there in countries like USA & Europe, but those technologies where not easy & affordable for countries like India, they also did not address the cultural and language issues which countries like India have; after doing much research and talking to couple of his friends, inspired by ideas which already has been implemented in countries like USA, UK and others, he decided to build a platform that lets anybody to click a photo and report an issue to the Municipal Corporation and get the problems fixed.

This book serves as a bible for anyone who interested in getting a global perspective around "Non-emergency Services" & use of Open311 protocols by different councils. It also provides complete insight about implementation of Open311 issue reporting apps like HeyGov , FixCity, Fix 311, FixMyStreet.CA, FixMyStreet NZ and many more... This book is divided into five major sections 1.Everything about the Non-emergency Services 2.Understanding Open311 3.Open311 applications 4.Other aspects of EverythingCivics 5.These sections further unfold into 8 chapters