A Manager's Guide to Coaching: Simple and Effective Ways to Get the Best From Your Employees
Autor Anne Loehr, Brian Emersonen Limba Engleză Paperback – apr 2008
To stay on top, companies need to do more than just survive, they need to grow. Thus, their employees need to develop and improve their skills at the same pace.
Brian Emerson and Ann Loehr have spent years showing some of the country's top companies how to develop their most promising employees. In this helpful manual, they guide managers through every step of the coaching process, from problem solving to developing accountability.
In A Manager's Guide to Coaching, you will discover:
- the top 10 tips every manager should know before he starts to coach
- how to handle difficult conversations, conflicting priorities, and problem team members
- how to hold follow-up meetings after goals and priorities have been set
- sample questions they can adapt to various situations
- examples of common problems and how they can use coaching to address them.
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Specificații
ISBN-10: 0814409822
Pagini: 240
Dimensiuni: 152 x 229 x 16 mm
Greutate: 0.25 kg
Ediția:Specială
Editura: Amacom
Colecția Amacom
Locul publicării:Nashville, United States
Descriere
To stay on top, companies need to do more than just survive, they need to grow. Thus, their employees need to develop and improve their skills at the same pace.
Brian Emerson and Ann Loehr have spent years showing some of the country's top companies how to develop their most promising employees. In this helpful manual, they guide managers through every step of the coaching process, from problem solving to developing accountability.
In A Manager's Guide to Coaching, you will discover:
- the top 10 tips every manager should know before he starts to coach
- how to handle difficult conversations, conflicting priorities, and problem team members
- how to hold follow-up meetings after goals and priorities have been set
- sample questions they can adapt to various situations
- examples of common problems and how they can use coaching to address them.
Notă biografică
Brian Emerson and Anne Loehr (Washington, D.C.) are certified executive coaches and cofounders of Safaris for the Soul, leadership development retreats in Kenya, Patagonia, and Iceland.
Cuprins
Contents
Acknowledgments ix
1 Getting the Best from Employees 1
The Success Equation 2
Using This Book to Coach Successfully 14
2 The What, Why, and When of Coaching 17
What Is the Tool of Coaching? 19
Coaching versus Therapy 26
When to Coach and When Not to Coach 28
To Coach or Not to Coach—Case Studies 33
3 How to Coach and W.I.N. B.I.G.! 45
The Coaching Process 46
Coaching Questions 49
The W.I.N. B.I.G. Coaching Formula 58
Coaching Frequently Asked Questions 79
4 The Tenets of Coaching 85
Coaching Mindset 88
Coaching Actions 88
Coaching Tricks of the Trade 89
The Seven Tenets of Coaching Mindset 90
The Seven Tenets of Coaching Actions 102
The Seven Tenets of Coaching Tricks of the Trade 111
5 How Do I Use This Book? 125
Using This Book as a Resource to Coach Employees and Colleagues 127
Using the Book as a Tool to Give to Employees to Kick-Off and/or Support Coaching 133
Using This Book as a Tool to Coach Yourself 135
6 W.I.N. B.I.G. Questions for Specific Coaching
Situations 141
Interpersonal Problems 149
Motivation 153
Time Management 158
Dealing with Conflict 162
Clarifying Goals 167
(Lack of) Available Resources 171
Developmental Opportunities 175
Life Balance 180
Conflicting Priorities 184
Delegation 189
Increasing Confidence 193
7 W.I.N. B.I.G. Questions for Any Coaching Situation 199
Wonder about Root Cause—Discovery 200
Investigate Wants—Vision 203
Name Possible Solutions—Problem Solving 207
Build a Plan—Action 210
Insure Action—Accountability 214
Give Affirmation—Validate 218
Index 223
About the Authors 229