A Nation on the Line – Call Centers as Postcolonial Predicaments in the Philippines
Autor Jan M. Padiosen Limba Engleză Paperback – 2 apr 2018
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Specificații
ISBN-13: 9780822370598
ISBN-10: 082237059X
Pagini: 248
Dimensiuni: 152 x 228 x 16 mm
Greutate: 0.32 kg
Editura: MD – Duke University Press
ISBN-10: 082237059X
Pagini: 248
Dimensiuni: 152 x 228 x 16 mm
Greutate: 0.32 kg
Editura: MD – Duke University Press
Cuprins
Acknowledgments ix
Introduction 1
1. Listening Between the Lines: Relational Labor, Productive Intimacy, and the Affective Contradictions of Call Center Work 34
2. Contesting Skill and Value: Race, Gender, and Filipino/American Relatability in the Neoliberal Nation-State 63
3 Inside Vox Elite: Call Center Training and the Limits of Filipino/American Relatability 93
4. Service with a Style: Aesthetic Pleasures, Productive Youth, and the Politics of Consumption 131
5. Queering the Call Center: Sexual Politics, HIV/AIDS, and the Crisis of (Re)Production 157
Conclusion 181
Notes 189
Bibliography 213
Index 225
Introduction 1
1. Listening Between the Lines: Relational Labor, Productive Intimacy, and the Affective Contradictions of Call Center Work 34
2. Contesting Skill and Value: Race, Gender, and Filipino/American Relatability in the Neoliberal Nation-State 63
3 Inside Vox Elite: Call Center Training and the Limits of Filipino/American Relatability 93
4. Service with a Style: Aesthetic Pleasures, Productive Youth, and the Politics of Consumption 131
5. Queering the Call Center: Sexual Politics, HIV/AIDS, and the Crisis of (Re)Production 157
Conclusion 181
Notes 189
Bibliography 213
Index 225
Notă biografică
Descriere
Jan M. Padios examines the massive call center industry in the Philippines in the context of globalization, race, gender, transnationalism, and postcolonialism, outlining how it has become a significant site of efforts to redefine Filipino identity and culture, the Philippine nation-state, and the value of Filipino labor.