Achieving Excellence in Stakeholder Management
Editat de Joachim Scharioth, Margit Huberen Limba Engleză Hardback – 22 ian 2003
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Specificații
ISBN-13: 9783540002550
ISBN-10: 3540002553
Pagini: 164
Ilustrații: VIII, 151 p.
Dimensiuni: 155 x 235 x 11 mm
Greutate: 0.36 kg
Ediția:2003
Editura: Springer Berlin, Heidelberg
Colecția Springer
Locul publicării:Berlin, Heidelberg, Germany
ISBN-10: 3540002553
Pagini: 164
Ilustrații: VIII, 151 p.
Dimensiuni: 155 x 235 x 11 mm
Greutate: 0.36 kg
Ediția:2003
Editura: Springer Berlin, Heidelberg
Colecția Springer
Locul publicării:Berlin, Heidelberg, Germany
Public țintă
Professional/practitionerCuprins
From Customer Satisfaction via Stakeholder Management to the Balanced Scorecard.- From Customer Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop.- What makes TRI*M Methodology effective in improving quality?.- Research on Czech Telecom Customer Retention.- Haspa Quality — from Customer Satisfaction to Customer Retention.- Measuring organizational commitment in merging companies with NFO TRI*M.- Setting up a Customer Retention System for a major bank in Germany.- Data Matching and Data Mining with EX?A?MINE: putting TRI*M results into immediate action.- Company-specific deployment of TRI*M results.- The Customer Retention Index as a marketing performance measurement tool for trade fairs.- Auditing firms today and tomorrow.- A memorable meeting.
Caracteristici
Tools for a successful stakeholder management With case studies that demonstrate the applicability and success of the tools Includes supplementary material: sn.pub/extras