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Application Management: Challenges - Service Creation - Strategies de Frank Keuper

Application Management: Challenges - Service Creation - Strategies

Editat de Frank Keuper Contribuţii de Anjali Arya Editat de Christian Oecking Contribuţii de Markus Böhm Editat de Andreas Degenhardt Contribuţii de Bhaswar Bose, Laurent Cerveau, Petra Endholz, Freddie Geier, Maximo Romero Krause, Helmut Krcmar, Stefanie Leimeister, Irvathraya Madhukar, Benedikt Martens, Christoph Riedl, Benedikt Schmidt, Christian Schulmeyer, Florian Täube, Frank Teuteberg, Katja Wolter
en Limba Engleză Hardback – 10 feb 2011

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Specificații

ISBN-13: 9783834916679
ISBN-10: 3834916676
Pagini: 338
Ilustrații: XIII, 338 p.
Dimensiuni: 168 x 240 x 30 mm
Greutate: 0.67 kg
Ediția:2011
Editura: Gabler Verlag
Colecția Gabler Verlag
Locul publicării:Wiesbaden, Germany

Public țintă

Professional/practitioner

Notă biografică

Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

Textul de pe ultima copertă

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management

Target groups
“Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.


Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

Caracteristici

Application management in regard to cloud computing