Cantitate/Preț
Produs

Applying Service Science in Business; Attaining Growth and Profitability Through Customer Investment and Empowerment

Autor Hunter Hastings, Jeff Saperstein
en Limba Engleză Paperback – 16 mar 2014
Business paradigm shifts are rare. However, the shift to a services-dominant economy and to services-dominant value creation genuinely merits the designation. Almost 80% of GDP in developed economies is attributable to services, and some economists regard products as merely the physical embodiment of service delivery. Yet today's business analysis, business management, business organization, business processes, and business education emerged from manufacturing-dominant logic; the principles of service are often under-served and poorly understood. This results in lost opportunities for growth. Service Science, Management and Engineering (SSME) has been slowly bubbling up and building learning and knowledge in academia for 30 years, with an acceleration in the last ten years. The disciplines, principles, insights and tools of SSME are now ready to transition to the mainstream business world, with transformative effect. . This book expounds the six principles of Service Science, including the all-important principle of value co-creation (between the producer and the customer, the employee and the hierarchy etc). The book contains compelling examples and clear direction for application. It describes the tools for application of the principles, from modular business architecture (a new form of business organization to achieve absolute advantage) to the global, mobile and social business tools that establish scalable platforms for fast, efficient growth in the service economy for Globally Integrated Enterprises--large and small/medium enterprises (SME). Service Science, as a field of academic study and research, is supported by 30 years of learning. This book brings this knowledge firmly into the business mainstream, addressing both the 'Why' and the 'How', and incorporating the tools for action.
Citește tot Restrânge

Preț: 11554 lei

Nou

Puncte Express: 173

Preț estimativ în valută:
2211 2279$ 1867£

Carte disponibilă

Livrare economică 11-25 februarie

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9781606496626
ISBN-10: 160649662X
Pagini: 200
Ilustrații: black & white illustrations
Dimensiuni: 155 x 230 x 10 mm
Greutate: 0.25 kg
Editura: McGraw Hill Education
Colecția Business Expert Press
Locul publicării:United Kingdom