Customer Value Generation in Banking: The Zurich Model of Customer-Centricity Management for Professionals Autor Stefanie Auge-Dickhut et al. 27 iul 2015 Hardback Preț: 384.47 lei 43-57 zile
Client Value Generation: Das Zürcher Modell der kundenzentrierten Bankarchitektur Autor Stefanie Auge-Dickhut et al. 16 oct 2014 Paperback Preț: 445.91 lei 43-57 zile