Business Process Maturity: A Comparative Study on a Sample of Business Process Maturity Models: SpringerBriefs in Business Process Management
Autor Amy Van Looyen Limba Engleză Paperback – 11 feb 2014
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Specificații
ISBN-13: 9783319042015
ISBN-10: 3319042017
Pagini: 104
Ilustrații: XIV, 87 p. 11 illus. in color.
Dimensiuni: 155 x 235 x 5 mm
Greutate: 0.16 kg
Ediția:2014
Editura: Springer International Publishing
Colecția Springer
Seria SpringerBriefs in Business Process Management
Locul publicării:Cham, Switzerland
ISBN-10: 3319042017
Pagini: 104
Ilustrații: XIV, 87 p. 11 illus. in color.
Dimensiuni: 155 x 235 x 5 mm
Greutate: 0.16 kg
Ediția:2014
Editura: Springer International Publishing
Colecția Springer
Seria SpringerBriefs in Business Process Management
Locul publicării:Cham, Switzerland
Public țintă
ResearchCuprins
1. Introduction.- 2. Research.- 3.Conclusions.
Notă biografică
Amy Van Looy holds a Ph.D. in applied economics. She is a lecturer and scholar at the Faculty of Economics and Business Administration of Ghent University. Before entering academia, Amy worked as an IT consultant for e-government projects. Her research focuses on business process maturity and capabilities in public and private organisations, by considering the traditional process lifecycle as well as the organisational culture and structure. Other research interests include business process integration and business process modelling.
Textul de pe ultima copertă
Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.
Caracteristici
Provides a comprehensive guide for organising and classifying the business process management discipline Includes an online step-by-step tutorial to help readers make a fast and reliable selection Presents an overview of 69 business process maturity models - with references - to be used by the reader Includes supplementary material: sn.pub/extras