Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers: Lecture Notes in Computer Science, cartea 11970
Editat de Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaegen Limba Engleză Paperback – 19 ian 2020
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
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Specificații
ISBN-13: 9783030395391
ISBN-10: 3030395391
Pagini: 273
Ilustrații: XII, 273 p. 52 illus., 22 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.41 kg
Ediția:1st ed. 2020
Editura: Springer International Publishing
Colecția Springer
Seriile Lecture Notes in Computer Science, Information Systems and Applications, incl. Internet/Web, and HCI
Locul publicării:Cham, Switzerland
ISBN-10: 3030395391
Pagini: 273
Ilustrații: XII, 273 p. 52 illus., 22 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.41 kg
Ediția:1st ed. 2020
Editura: Springer International Publishing
Colecția Springer
Seriile Lecture Notes in Computer Science, Information Systems and Applications, incl. Internet/Web, and HCI
Locul publicării:Cham, Switzerland
Cuprins
Conversational Agents in Healthcare: Using QCA to Explain Patients’ Resistance to Chatbots for Medication.- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – the DBpedia Chatbot.- Privacy Concerns in Chatbot Interactions.- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice.- The Conversational Agent “Emoty” Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine.- Gender Bias in Chatbot Design.- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web.- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD.- Towards Chatbots to Support Bibliotherapy Preparation and Delivery.- CivicBots – Chatbots for Supporting Youth in Societal Participation.- Using Theory of Mind to Assess Users’ Sense of Agency in Social Chatbots.- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context.- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation.- Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area.- A Configurable Agent to Advance Peers’ Productive Dialogue in MOOCs.- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study.