Communication in the Workplace

Become a more effective communicator by finding out how messages can be sent -- and distorted -- by differing channels, including:

• memos
• emails
• meetings
• teleconferencing
• instant messaging

Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.