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Communication Skills in Nursing, Health and Social Care

Autor Bernard Moss
en Limba Engleză Paperback – 22 apr 2020
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

The new edition features:
  • New chapter entries covering empathy, documentation and simulation
  • Group exercises added in each chapter
  • New information on National Accessible Information Standards on learning difficulties

  • Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.  
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    Specificații

    ISBN-13: 9781526490148
    ISBN-10: 1526490145
    Pagini: 312
    Dimensiuni: 170 x 242 x 16 mm
    Greutate: 0.49 kg
    Ediția:Fifth Edition
    Editura: SAGE Publications
    Colecția Sage Publications Ltd
    Locul publicării:London, United Kingdom

    Cuprins

    Acceptance
    Active Listening
    Advising
    Advocacy
    Anti-discriminatory Practice
    Assertiveness
    Assessment
    Barriers to Good Communication
    Breaking Bad News
    Chairing Meetings
    Challenging
    Complaints
    Confidentiality
    Conflict Management
    Counselling
    Court Room Skills
    Documentation, Recording and Form Filling
    Ecomaps
    Emotional Intelligence (EI)
    Empathy
    Empowerment, Resilience and a Strengths Perspective
    Endings
    Establishing a Professional Relationship
    Feedback: Giving and Receiving
    Genograms
    Getting Unstuck
    Group Work
    Information & Communication Technology (ICT) and Health Informatics
    Interpreters
    Interprofessional Collaboration
    Interviewing Children
    Labyrinths
    Learning Difficulties
    Loss
    Mediation Skills
    Mindfulness
    Motivational Interviewing
    Non-verbal Communication
    Overcoming Fears and Anxieties
    Professional Capabilities Framework (PCF)
    Reflective Practice
    Religion
    Simulation
    Social Media
    Spirituality
    Suicide
    Supervision
    Talks and Presentations
    Telephone, Skyping and Video Conferencing Skills
    Time Management
    Tricky Topics: Sexuality and Death
    Whistle Blowing
    Wrong Messages

    Notă biografică

    Bernard Moss was Emeritus Professor of Social Work Education and Spirituality at Staffordshire University. He was responsible for teaching communication skills to social work students for over a decade. His highly interactive and experiential approach to teaching gave students an opportunity to take responsibility for their own learning and development as trainee practitioners. His teaching excellence was recognised by the Higher Education Academy UK, who in 2004 awarded him a National Teaching Fellowship, in 2007 a Senior Fellowship, and in 2013 Principal Fellowship status.

    He was part of the working group established by the Social Care Institute for Excellence to prepare a report on the literature on communication skills for social work, and also produced a DVD on the use of large-group role play in higher education. He was one of only three UK university teachers to be invited to contribute a chapter to the prestigious international publication Inspiring Academics: Learning with the World¿s Great University Teachers, published in 2011 by the Open University Press.

    He published widely on the theme of spirituality, for which he was awarded a PhD by Staffordshire University in 2011. His book on Spirituality and Social Work, co-authored with Professor Margaret Holloway in 2010, has been widely acclaimed.

    In 2016 he co-authored with Dr Jan Sellers an international book on the use of labyrinths in Higher Education ( Learning with the Labyrinth: Creating Reflective Space in Higher Education. Palgrave) and the contribution that labyrinth walks can make to enrich the learning and teaching process for students and staff, as well as enhancing their general well-being.


    Descriere

    Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication.