Complaints, Litigation and Clinical Errors: A Practical Guide for Health Care Students and Professionals
Autor Amar Alwitry, Janine Collieren Limba Engleză Paperback – mai 2024
Key Features
- Accessible text addressing these specific areas of concern for all health care students and practitioners – error and harm, complaints, negligence claims and litigation
- Supported throughout with case examples, accompanied by commentaries from experienced clinical specialists
- Both medical and legal perspectives are reflected in the experienced editor team
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Specificații
ISBN-13: 9781032016276
ISBN-10: 1032016272
Pagini: 244
Dimensiuni: 156 x 234 x 15 mm
Greutate: 0.45 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Locul publicării:Boca Raton, United States
ISBN-10: 1032016272
Pagini: 244
Dimensiuni: 156 x 234 x 15 mm
Greutate: 0.45 kg
Ediția:1
Editura: CRC Press
Colecția CRC Press
Locul publicării:Boca Raton, United States
Public țintă
Postgraduate, Professional, Professional Practice & Development, and Undergraduate AdvancedCuprins
(1) (1) Introduction
SECTION 1 - The law overview
(2) The basic principles of negligence law
(3) Consent
(4) Criminally negligent manslaughter
(5) Bawa Garba case and the use of reflections in court
SECTION 2 - Regulatory bodies
(6) The general medical council (GMC)
(7) The parliamentary and health service ombudsman
(8) The care quality commission (CQC)
(9) Coroner
SECTION 3 – Special circumstances
(10) The junior doctor
(11) Remote consultations and medicolegal implications
(12) The locum
SECTION 4 – Dealing with complaints
(13) NHS complaints process
(14) Independent sector complaints processes
(15) Duty of candour
(16) Responding to the complaint
(17) Documentation / record keeping
(18) Professional obligations and role of reflections
SECTION 5 - Dealing with litigation
(19) Medical Defence organisations
(20) Role of the team – Captain of the Ship
(21) What is disclosable
(22) The relationship with your lawyer and the process
SECTION 6 – Court
(23) Giving evidence in court
(24) What the court/judge are looking for
(25) Handling cross-examination
(26) The role of the expert
(27) Who will the court believe
SECTION 7 – Negligence and clinical errors
(28) Allegations of negligence
(29) Never events
(30) Poor attitude
(31) Poor communication
(32) System errors
SECTION 8 - Speciality sections
(33) Common sources of litigation for each speciality and brief descriptions of how to avoid them.
SECTION 9 – Learning and avoiding errors
(34) How we learn
(35) Why errors happen
(36) Errors and cognitive bias
(37) Improving diagnosis
(38) Avoiding complaints and protecting yourself from litigation
Index
SECTION 1 - The law overview
(2) The basic principles of negligence law
(3) Consent
(4) Criminally negligent manslaughter
(5) Bawa Garba case and the use of reflections in court
SECTION 2 - Regulatory bodies
(6) The general medical council (GMC)
(7) The parliamentary and health service ombudsman
(8) The care quality commission (CQC)
(9) Coroner
SECTION 3 – Special circumstances
(10) The junior doctor
(11) Remote consultations and medicolegal implications
(12) The locum
SECTION 4 – Dealing with complaints
(13) NHS complaints process
(14) Independent sector complaints processes
(15) Duty of candour
(16) Responding to the complaint
(17) Documentation / record keeping
(18) Professional obligations and role of reflections
SECTION 5 - Dealing with litigation
(19) Medical Defence organisations
(20) Role of the team – Captain of the Ship
(21) What is disclosable
(22) The relationship with your lawyer and the process
SECTION 6 – Court
(23) Giving evidence in court
(24) What the court/judge are looking for
(25) Handling cross-examination
(26) The role of the expert
(27) Who will the court believe
SECTION 7 – Negligence and clinical errors
(28) Allegations of negligence
(29) Never events
(30) Poor attitude
(31) Poor communication
(32) System errors
SECTION 8 - Speciality sections
(33) Common sources of litigation for each speciality and brief descriptions of how to avoid them.
SECTION 9 – Learning and avoiding errors
(34) How we learn
(35) Why errors happen
(36) Errors and cognitive bias
(37) Improving diagnosis
(38) Avoiding complaints and protecting yourself from litigation
Index
Notă biografică
Amar Alwitry is a Consultant Ophthalmologist, Cataract & Refractive Surgeon, Nottingham, UK
Janine Collier is Executive Partner, Tees Law, Cambridge, UK
Janine Collier is Executive Partner, Tees Law, Cambridge, UK
Descriere
This concise book provides readers with practical guidance to help them to both avoid errors and develop robust processes to protect themselves and their patients, as well as dealing appropriately with complains and litigation, when things do go wrong.