In every person's journey there are defining moments, and these moments can bring us to a new path. Our perceptions can change in that instant. For author Katherine Moore, serving as a child welfare worker for almost eighteen years allowed her to take a look at herself and to learn how to value another's humanity without judgment. In Connecting the Dots: Positive Intentions, Negative Impacts, she shares her personal life story, her early years fraught with pain and anger, and how she was led to a career working with child protective services. Moore tells how she discovered the mission of service and the role of compassion during her work with clients and how she learned to raise her own emotional intelligence in order to see and understand the pain of others. Offering an insider's look at the child welfare system, this memoir also narrates how the work of trauma changes both the worker and the client. In realizing she is part of the problem and not just the solution, Moore tells how her eyes were opened to trying to find a new path toward healing.