Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
Autor Judith E. Glaseren Limba Engleză Hardback – oct 2013
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Specificații
ISBN-13: 9781937134679
ISBN-10: 1937134679
Pagini: 256
Ilustrații: B&W illustrations, charts, tables
Dimensiuni: 152 x 229 x 23 mm
Greutate: 0.48 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 1937134679
Pagini: 256
Ilustrații: B&W illustrations, charts, tables
Dimensiuni: 152 x 229 x 23 mm
Greutate: 0.48 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Public țintă
Professional and Professional Practice & DevelopmentCuprins
Introduction ; Part I; 1. What We Can Learn from OUr Worst Conversations; 2. When We Lose Trust, We Lose Our Voice; 3. Moving from Distrust to Trust; Part II; 4. Challenges of Navigating the Conversational Highway ; 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains; 6. Bringing Conversations to Life; 7. Priming for Level III Conversations; 8. Conversational Agility: Reframing, Refocusing, Redirecting; 9. A Toolkit for Level III Conversations; Part III; 10. Leading with Trust: Laying the Foundation for Level III Interactions; 11. Teaming Up Through Conversational Intelligence; 12. Changing the Game Through Conversational Intelligence
Descriere
The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment.