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Customer Service Games for Training: Routledge Revivals

Editat de Agatha C Hughes, Thomas P Hughes
en Limba Engleză Hardback – 26 sep 2017
This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
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Specificații

ISBN-13: 9781138742741
ISBN-10: 1138742740
Pagini: 184
Dimensiuni: 170 x 245 mm
Greutate: 0.49 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Revivals

Locul publicării:Oxford, United Kingdom

Notă biografică

Agatha C Hughes, Thomas P Hughes

Descriere

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.