Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Autor Renee Evensonen Limba Engleză Paperback – 13 dec 2017
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer.
Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:
- Creating positive first impressions
- Speaking and writing effectively
- Listening attentively
- Identifying needs
- Making customers feel valued
- Confidently handling customer complaints
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Specificații
ISBN-13: 9780814438916
ISBN-10: 0814438911
Pagini: 240
Dimensiuni: 159 x 235 x 14 mm
Greutate: 0.52 kg
Ediția:Specială
Editura: Amacom
Colecția Amacom
Locul publicării:Nashville, United States
ISBN-10: 0814438911
Pagini: 240
Dimensiuni: 159 x 235 x 14 mm
Greutate: 0.52 kg
Ediția:Specială
Editura: Amacom
Colecția Amacom
Locul publicării:Nashville, United States
Descriere
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer.
Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer.
Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:
- Creating positive first impressions
- Speaking and writing effectively
- Listening attentively
- Identifying needs
- Making customers feel valued
- Confidently handling customer complaints