Customer Service Training
Autor Maxine Kaminen Limba Engleză Paperback – 25 apr 2006
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
• create fantastic customer service to meet your specific needs
• raise the bar for service excellence
• become a more effective and efficient facilitator
• ensure training is on target and gets results
“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
Toate formatele și edițiile | Preț | Express |
---|---|---|
Paperback (1) | 419.11 lei 6-8 săpt. | |
Taylor & Francis – 25 apr 2006 | 419.11 lei 6-8 săpt. | |
Hardback (1) | 985.96 lei 6-8 săpt. | |
Taylor & Francis – 4 feb 2019 | 985.96 lei 6-8 săpt. |
Preț: 419.11 lei
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Specificații
ISBN-13: 9780750663632
ISBN-10: 0750663634
Pagini: 224
Dimensiuni: 210 x 297 x 13 mm
Greutate: 0.54 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 0750663634
Pagini: 224
Dimensiuni: 210 x 297 x 13 mm
Greutate: 0.54 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Public țintă
Professional Practice & DevelopmentCuprins
The Fantastic Service Equation; Assessing the Organizational Need; Designing Your Training; Facilitating the Training Session; Evaluating Learning; One-Hour Programme;Half-Day Programme; One-Day Programme; Training Executives and Supervisors; Customer Service and the Bottom Line; Assessments; Learning Activities; Optional Learning Activities.
Descriere
The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each