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Delivering ITSM for Business Maturity – A Practical Framework de Beverly Weed–schertzer

Delivering ITSM for Business Maturity – A Practical Framework: Emerald Points

Autor Beverly Weed–schertzer
en Limba Engleză Paperback – 5 mar 2019
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.
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Specificații

ISBN-13: 9781789732542
ISBN-10: 1789732549
Pagini: 200
Dimensiuni: 129 x 197 x 15 mm
Greutate: 0.2 kg
Editura: Emerald Publishing
Seria Emerald Points

Notă biografică

Beverly Weed-Schertzer is a business technology leader specializing in ITSM, IT Governance, Organizational Transformation, and Quality Assurance. She is the creator of The Art Of Practicing Yoga in ITSM(c) and leads Executive ITSM Consultancy at Edify IT, LLC., a company she founded in 2009. Beverly Weed-Schertzer is a qualified master in ITSM holding certifications in ITIL, delivering successful real world adoptions in service management across the business.