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Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs de Martin Bergaus

Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs

Autor Martin Bergaus
en Limba Engleză Paperback – 8 iul 2015
Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.
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Specificații

ISBN-13: 9783658105402
ISBN-10: 3658105402
Pagini: 496
Ilustrații: XLI, 453 p. 84 illus.
Dimensiuni: 148 x 210 x 30 mm
Greutate: 0.64 kg
Ediția:2015
Editura: Springer Fachmedien Wiesbaden
Colecția Springer Vieweg
Locul publicării:Wiesbaden, Germany

Public țintă

Research

Cuprins

Introduction.- Literature Review: ICT, SDPs and System Design for User Needs.- Research Methodology.- Presentation of Findings.-Model Development and Discussion of the Results.- Conclusions.-References.- Appendix A – Theoretical Background.- Appendix B – Participants Correspondence.- Appendix C – Empirical and Literature-Based Data.- Appendix D – DVD with Data Sources and Raw Data.

Notă biografică

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Textul de pe ultima copertă

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.
 Contents
  • Literature Review
  • Research Methodology
  • Presentation of Findings
  • Model Development and Discussion of the Results
  • Conclusions
 Target Groups
  • Researchers and students in the field of IS research, SDP researchers, usability researchers, and qualitative researchers using Grounded Theory Methodology (GTM)
  • Practitioners in the field of Ubiquitous and Cloud Computing,practical application of GT
 About the Author
Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Caracteristici

Publication in the field of technical sciences Includes supplementary material: sn.pub/extras