Designing and Using Organizational Surveys: A Seven–Step Process: Jossey-Bass Business & Management Series

A HANDS-ON, EASY-TO-USE GUIDE TO EFFECTIVE ORGANIZATIONAL SURVEYS

DESIGNING AND USING ORGANIZATIONAL SURVEYS provides organizational practitioners with a clear and practical working guide to designing and implementing successful organizational surveys. Drawing on their extensive consulting experience, authors Allan H. Church and Janine Waclawski present a concise seven-step model that covers the entire survey process from its conception to evaluation and--perhaps more importantly--to making the results meaningful and achievable for the future of the organization. Their highly pragmatic approach pays special attention to the political and human sensitivities inherent in the process and clearly shows how to overcome the many potential barriers to conducting a successful survey.

"In my view, this book is simply the best, A to Z resource for organizational survey and assessment practitioners available. . . . A fresh and lucid perspective that inextricably links theory and practice. Comprehensive and practical, the seven-step process approach provides a closed-loop blueprint for designing and implementing organizational surveys that work!" --SALVATORE V. FALLETTA, MANAGER, GLOBAL HR RESEARCH, INTEL CORPORATION

"The many tools that Church and Waclawski offer alone make this book a treasure chest. . . . A considerable array of figures, examples, and samples that are helpful to the experienced and inexperienced practitioner (and consultant), including sample scripts and content for communications and focus groups." --DAVID W. BRACKEN, PARTNER, MERCER DELTA CONSULTING, LLC

"A great primer on organizational surveys. Church and Waclawski integrate into their approach to surveying both the science of the field and the art of practice in dynamic organizations. . . .Will provide valuable discussions among even the most seasoned professionals as well as insight for those just starting out in the field." --KAREN B. PAUL, MANAGER, HR MEASUREMENT SYSTEMS