Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque: Satellite Meeting / Colloque Satellite Québec, August 14-16 Août 2001 / Colloque Satellite Québec, 14 - 16 Août 2001: Ifla Publications, cartea 99

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession.

The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.