Handbook of Hospitality Operations and IT
Editat de Peter Jonesen Limba Engleză Hardback – 9 iun 2008
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
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Specificații
ISBN-13: 9780750687539
ISBN-10: 0750687533
Pagini: 448
Dimensiuni: 165 x 234 x 30 mm
Greutate: 0.9 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 0750687533
Pagini: 448
Dimensiuni: 165 x 234 x 30 mm
Greutate: 0.9 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
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Public țintă
Undergraduate students, graduate students (both MS and PhD), active researchers, sophisticated industry managers, and graduate course instructorsCuprins
Operations Management theory (Jones); Hospitality systems (Ball); The ‘Servicescape’ (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O’Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)
Descriere
Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.