Hospitality and Tourism 2015 de Salamiah A. Jamal

Hospitality and Tourism 2015: Proceedings of HTC 2015 (Malacca, Malaysia, 2-3 November 2015)

Salamiah A. Jamal

Salleh Mohd Radzi

Norzuwana Sumarjan

C.T. Chik

Mohd Faeez Saiful Bakhtiar

Innovation and Best Practices in Hospitality and Tourism Research contains 71 accepted papers from the Hospitality and Tourism Conference (HTC 2015, Melaka, Malaysia, 2-3 November, 2015). The book presents the “up-and-coming” paradigms and innovative practices within the hospitality and tourism industries, and covers the following topics:
Management in Hospitality, Tourism, Foodservice and Gastronomy, Hospitality, Tourism and Foodservice Environment: Trends, New Concepts, and Developments, Education and Industry Linkages, Corporate Social Responsibility and Business Ethics in Hospitality and Tourism Industry, Economic / Social / Environmental / Cultural Impact of Tourism, Global Perspectives on Business, Hospitality and Tourism. Marketing Channels, Issues and Transformations in Hospitality and Tourism Industry, Information and Communication Technologies in Hospitality and Tourism Industry, Marketing Approaches/ Strategies in Hospitality and Tourism Industry, Consumer Behaviour in Hospitality and Tourism Industry, Human Resource Management in Hospitality and Tourism, Health and Wellness Tourism, Gastronomic Tourism, Sports Tourism, Islamic/Halal Tourism and Hospitality Management, Tourism Security and Safety, Tourism Development and Planning, Green Technology and Strategies in Hospitality and Tourism, Food Safety, Quality and Innovations, Research and Knowledge Transfer, International Tourism and Management of Crisis, Infrastructure, Development and Sustainability in Hospitality and Tourism Industry, Trends in Entrepreneurial Activity in Business and Hospitality, Trends in Accommodation, Food and Beverage, Transportation, Leisure and Events, and Hospitality Training and Development.
The contributions on diverse topics present new ideas and information on the “stateof-the-art” research into hospitality and tourism. Innovation and Best Practices in Hospitality and Tourism Research will indeed be a useful reference for academics, postgraduate students as well as professionals involved in the fields of hospitality and tourism.

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Cuprins

Preface; Hospitality management: Service failure recovery in the restaurant industry: A proposed methodology using experimental-based design; Students’ satisfaction towards the counter service quality at university accommodation in UiTM, Shah Alam, Malaysia; Queuing management: Installation of distractions towards customer satisfaction; Proactiveness approach towards independent restaurant performance; Perceive quality, memorable experience and behavioral intentions: An examination of tourists in National Park; Student satisfaction towards Caffé Giunto; Value of services: The psychology of queuing satisfaction; The outcomes of minimum wage implementation in Langkawi hotels; Effects of Perceived Supervisor Support (PSS) towards employees’ intention to leave a job; Modelling Importance Performance Analysis (IPA) to improve service quality of luxury hotels; Work variables and work-family conflict: How does it affect the hotel managers in Malaysia? The influence of Entrepreneurial Orientation (EO) on restaurant business performance; Emotional labor and job performance: A case study of receptionists in Carlton Holiday Hotel and Suite, Shah Alam, Selangor; The effect of physical environment on behavioral intentions through emotions: A case of five star beach resorts in Langkawi, Malaysia; The intention of Malay restaurant operators to adopt Mamak restaurant strategies; A preliminary study of the relationship between Oneworld perceived value and passenger satisfaction; Hospitality & tourism marketing; Tourism Management; Technology & Innovation in Hospitality and Tourism; Environmental management in hospitality and tourism; Gastronomy and foodservice management; Relevant areas in hospitality and tourism.