How to Manage People – Fast, Effective Management Skills that Really Get Results

Chapter - 00: Preface; Section - Part One: Managing people; Chapter - 01: What managers do; Chapter - 02: Treating people right; Section - Part Two: Leading, motivating and engaging people; Chapter - 03: Leadership; Chapter - 04: Motivating people; Chapter - 05: Enhancing engagement; Section - Part Three: Organizing people; Chapter - 06: The process of organizing; Chapter - 07: Defining roles; Chapter - 08: Team building; Chapter - 09: Managing remote workers; Section - Part Four: Managing performance; Chapter - 10: Performance leadership; Chapter - 11: Performance leadership skills; Section - Part Five: Approaches to people management; Chapter - 12: Delegating; Chapter - 13: Selection interviewing; Chapter - 14: Developing people; Chapter - 15: Rewarding people; Chapter - 16: Managing change; Chapter - 17: Managing conflict; Section - Part Six: Handling people problems and issues; Chapter - 18: Approaches to handling people problems; Chapter - 19: Dealing with disciplinary problems; Chapter - 20: Managing under-performers; Chapter - 21: Dealing with negative behaviour; Chapter - 22: Dealing with absenteeism and timekeeping issues; Chapter - 23: Handling challenging conversations; Chapter - 24: Giving bad news; Chapter - 25: Managing bias; Chapter - 26: Dealing with bullying and harassment; Chapter - 27: Appendix: Notes on exercises; Chapter - 28: References;