Human Resource Management in the Hospitality Industry: A Guide to Best Practice
Autor Michael J. Boella, Steven Goss-Turneren Limba Engleză Paperback – 13 aug 2019
Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways:
- Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work.
- Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM.
- New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry.
| Toate formatele și edițiile | Preț | Express |
|---|---|---|
| Paperback (1) | 397.78 lei 3-5 săpt. | +47.41 lei 6-12 zile |
| Taylor & Francis – 13 aug 2019 | 397.78 lei 3-5 săpt. | +47.41 lei 6-12 zile |
| Hardback (1) | 1007.72 lei 6-8 săpt. | |
| Taylor & Francis – 21 aug 2019 | 1007.72 lei 6-8 săpt. |
Preț: 397.78 lei
Preț vechi: 432.37 lei
-8% Nou
Puncte Express: 597
Preț estimativ în valută:
76.16€ • 79.31$ • 63.19£
76.16€ • 79.31$ • 63.19£
Carte disponibilă
Livrare economică 24 ianuarie-07 februarie
Livrare express 09-15 ianuarie pentru 57.40 lei
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9781138338883
ISBN-10: 1138338885
Pagini: 574
Ilustrații: 18 Tables, black and white; 89 Line drawings, black and white; 89 Illustrations, black and white
Dimensiuni: 189 x 246 x 32 mm
Greutate: 1.2 kg
Ediția:10 ed
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 1138338885
Pagini: 574
Ilustrații: 18 Tables, black and white; 89 Line drawings, black and white; 89 Illustrations, black and white
Dimensiuni: 189 x 246 x 32 mm
Greutate: 1.2 kg
Ediția:10 ed
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Public țintă
Further/Vocational Education and UndergraduateCuprins
Part 1 The hospitality industry HRM context 1. Background to the industry’s workforce 2. The human resource management (HRM) concept 3. Organizational culture Part 2 Effectively resourcing the hospitality organization 4. Modern labour markets 5. Job design 6. Recruitment 7. Employer branding 8. Selection 9. Appointment and induction Part 3 Developing the human resource 10. Performance management and appraisal 11. Training 12. Management development: talent management 13. Emotions and well-being at work (by Dr. Conor Sheehan) Part 4 Rewards and Remuneration 14. Reward systems 15. Job evaluation 16. Incentives 17. Employee benefits Part 5 The Employment Relationship 18. Labour turnover and workforce stability 19. Employee relations 20. Employment law 21. Digital human resource management (by Dr. Ioannis Pantelidis) 22. Productivity Part 6 HRM and hospitality: contemporary issues 23. Organizing human resources 24. Managing hospitality people 25. Managing in the international context 26. HRM and multi-site hospitality operations 27. Customer care and service quality 28. Business ethics 29. Career paths in hospitality (by Dr. Maria Gebbels) Appendices A. Lux Hotels case study B. GastroPubs, Restaurants & Bars plc case study C. Red Carnation Hotels Collection case study D. Pan Pacific Hotels and Resorts case study E. Staff Training: A Responsibility for All F. Resources and Organizations: Links
Notă biografică
Michael J. Boella is Faculty Fellow at the University of Brighton and specialized in teaching and writing on the subjects of Human Resource Management and Law.
Steven Goss-Turner is Honorary Research Fellow, and formerly Head of Operations and Partnerships, at the School of Sport and Service Management at the University of Brighton.
Steven Goss-Turner is Honorary Research Fellow, and formerly Head of Operations and Partnerships, at the School of Sport and Service Management at the University of Brighton.
Recenzii
"This edition brings the reader to the forefront of contemporary issues affecting the hospitality sector, including the changing business environment and technological trends. It offers valuable insights into the hospitality industry and its workforce, focusing on the context, policies and practices that shape current human resource management, combining theoretical perspectives, industry case studies and best practice advice."
Prof. Adele Ladkin, Bournemouth Univeristy, UK
"The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management."
Prof. Florian Hummel, IUBH University of Applied Sciences, Germany
"Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment."
Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands
Prof. Adele Ladkin, Bournemouth Univeristy, UK
"The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management."
Prof. Florian Hummel, IUBH University of Applied Sciences, Germany
"Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment."
Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands
Descriere
Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.