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I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

Autor Jeanne Bliss
en Limba Engleză Paperback – 8 dec 2011
Hundreds of businesses have customers who admire them, but only an elite few have true advocates - passionate, loyal, vocal fans who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there's no shortcut to becoming beloved. Her examples and advice will help businesses gain customer loyalty and, by doing so, sustain growth and profit even in a tough economy.
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Specificații

ISBN-13: 9781591844419
ISBN-10: 159184441X
Pagini: 206
Dimensiuni: 140 x 216 x 15 mm
Greutate: 0.2 kg
Editura: Penguin Random House Group
Colecția Portfolio
Locul publicării:New York, United States