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Improving Service Level Engineering: An Intuitionistic Fuzzy Approach de Roland Schütze

Improving Service Level Engineering: An Intuitionistic Fuzzy Approach: Fuzzy Management Methods

Autor Roland Schütze
en Limba Engleză Hardback – 28 iul 2017
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
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Specificații

ISBN-13: 9783319597157
ISBN-10: 3319597159
Pagini: 295
Ilustrații: XXV, 195 p. 71 illus., 64 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.49 kg
Ediția:1st ed. 2018
Editura: Springer International Publishing
Colecția Springer
Seria Fuzzy Management Methods

Locul publicării:Cham, Switzerland

Cuprins

Business and IT Alignment - A fuzzy Challenge.-  Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

Notă biografică

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Textul de pe ultima copertă

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Caracteristici

Presents a method to analyze the impact of service failures in multi-layered IT service delivery models Introduces a concept for a fuzzy method-based service-level engineering Provides several use cases for the application of fuzzy methods in IT service level management