Increasing Effectiveness: A Guide to Quality Management

en Limba Engleză Paperback – 30 apr 1997

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

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Specificații

ISBN-13: 9780750707176
ISBN-10: 0750707178
Pagini: 186
Dimensiuni: 156 x 234 x 10 mm
Greutate: 0.29 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom

Recenzii

'the emphasis is on clear description followed by examples of how they can be implemented based on the author's experience at Swindon College. The author's aim, successfully achieved, is to provide a how-to-do-it guide for managers. It is up to date and includes a chapter on quality in franchising and a section on self-assessment.' - Journal of Education and Work Vol 11:3 1998

Cuprins

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

Descriere

In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs.

Papetărie, jocuri, reviste