Cantitate/Preț
Produs

Instant Manager: Getting Results: Instant Manager: Skills for Su

Autor Bernice Walmsley
en Limba Engleză Paperback – noi 2009
Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.

Getting Results provides a readable and practical introduction to the subject, including:

Managing a project and/or projects
Managing processes
Marketing for non-specialists
Solving service; problems
Improving customer service
Understanding your market
Putting customers first
Managing customer service; Improving performance.

Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.
Citește tot Restrânge

Toate formatele și edițiile

Toate formatele și edițiile Preț Express
Paperback (3) 11289 lei  6-8 săpt.
  Hodder & Stoughton – noi 2009 11289 lei  6-8 săpt.
  Hodder & Stoughton – 26 noi 2010 11445 lei  6-8 săpt.
  John Murray Press – 30 oct 2009 11479 lei  6-8 săpt.

Din seria Instant Manager: Skills for Su

Preț: 11289 lei

Nou

Puncte Express: 169

Preț estimativ în valută:
2161 2223$ 1793£

Carte tipărită la comandă

Livrare economică 19 februarie-05 martie

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780340947357
ISBN-10: 0340947357
Pagini: 258
Dimensiuni: 131 x 198 x 16 mm
Greutate: 0.2 kg
Editura: Hodder & Stoughton
Colecția Instant Manager: Skills for Su
Seria Instant Manager: Skills for Su

Locul publicării:United Kingdom

Notă biografică

Bernice Walmsley is trained in psychology and specialises in business, management, careers, education and self-help. She has written many successful books on a wide range of topics.

The Chartered Management Institute is the only chartered professional body that is dedicated to management and leadership. They are committed to raising the performance of business by championing management and to ensuring managers have the confidence and knowledge to do their job to the best of their ability, to equip them with the necessary skills to deal with the challenges and decisions they face throughout their career and to realise the full potential of managers and their organisations.

Cuprins

  • : Foreword (by CMI)
  • : Chapter 1-Introduction
  • : Chapter 2-How can you manage processes and projects to get results?
  • : Chapter 3-Who are your customers?
  • : Chapter 4-Why is good customer service important?
  • : Chapter 5-Do you have customer service problems?
  • : Chapter 6-How can you improve customer service?
  • : Chapter 7-How can you be sure customers are satisfied?
  • : Chapter 8-Why does quality matter?
  • : Chapter 9-Have you got the right product or service?
  • : Chapter 10-What does it take to generate sales?
  • : Chapter 11-How can you improve performance in your organisation?
  • : Chapter 12-The Companion Interview: Ruth Spellman CBE on getting results
  • : Further information and reading

Descriere

Part of a vital series for today's manager, produced in conjunction with the Chartered Management Institute, 'Instant Manager: Getting Results' is for managers who want to take their career all the way. Practical and down to earth, it concludes with a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute.