Itil Foundation Essentials: The Exam Facts You Need
Autor Claire Agutteren Limba Engleză Paperback – 5 noi 2012
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Specificații
ISBN-10: 1849283990
Pagini: 150
Dimensiuni: 111 x 178 x 8 mm
Greutate: 0.12 kg
Editura: Itgp
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Notă biografică
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM¿, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK), Second edition.
Descriere
THE essential companion for those studying the ITIL Foundation Syllabus, 'ITIL(R) Foundation Essentials', is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam.