ITIL V3 a Pocket Guide: Volume 1: ITSM Library Pocket Books
Autor Jan van Bonen Limba Engleză Paperback – 5 iun 2010
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Specificații
ISBN-13: 9789087531027
ISBN-10: 9087531028
Pagini: 164
Dimensiuni: 104 x 162 x 11 mm
Greutate: 0.17 kg
Editura: Van Haren Publishing
Seria ITSM Library Pocket Books
ISBN-10: 9087531028
Pagini: 164
Dimensiuni: 104 x 162 x 11 mm
Greutate: 0.17 kg
Editura: Van Haren Publishing
Seria ITSM Library Pocket Books
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Notă biografică
Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee.
During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.
During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.
Cuprins
Foreword
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
Descriere
Managers can use this portable reference to obtain an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, this handy guide also describes the ITIL V3 functions and processes in a separate section.