Key Marketing Skills – Strategies, Tools and Techniques for Marketing Success
Autor Peter Chevertonen Limba Engleză Paperback – 2 oct 2004
Preț: 163.96 lei
Nou
Puncte Express: 246
Preț estimativ în valută:
31.39€ • 32.63$ • 26.02£
31.39€ • 32.63$ • 26.02£
Cartea nu mai face parte din oferta noastră
Doresc să fiu notificat când acest titlu va fi disponibil:
Se trimite...
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9780749442989
ISBN-10: 0749442980
Pagini: 400
Dimensiuni: 189 x 246 x 21 mm
Greutate: 0.95 kg
Ediția:Second.
Editura: Kogan Page
ISBN-10: 0749442980
Pagini: 400
Dimensiuni: 189 x 246 x 21 mm
Greutate: 0.95 kg
Ediția:Second.
Editura: Kogan Page
Notă biografică
Peter Cheverton
Cuprins
PART I DEFINITIONS, PURPOSE AND PROCESS
1 What is marketing?
What the public thinks; So what do you think?
2 The Marketing Model
Testing the model
3 Issues raised by the Marketing Model
What business are you in? Are you product led or market led?; Should your activities be for the benefit of your own business, the customer or the market?; Which side should you be working on: changing capabilities or influencing needs?; Should fmcg marketers be more concerned with the right side, and B2B marketers with the left?; Is it market needs or consumer needs? The concept of the market chain; Is profitability the automatic consequence of a good match?; How far ahead must you be looking?
4 In search of ‘good marketing’
Good marketing and reading the signals; Good marketing and providing value; Going beyond ‘good marketing’; Consumer, business to business, or service?
5 The marketing process
The marketing plan; The market audit: information and analysis; The sanity check; Implementation and review; The ‘three-stage’ process
6 Writing the marketing plan
Why write a plan?; The planning cascade; The planning horizon; The template; Ten tips on writing the marketing plan
PART II THE STRATEGIC MARKET AUDIT
7 Market research
Research and decisions; Types of research; Focusing your data needs; Commissioning your own research; Act of faith?
8 Chakravati’s piano, or, why you need market research…
9 The strategic audit
Analytical tools and decisions; PESTLE analysis; Market mapping; Michael Porter’s ‘five forces’ analysis; The SWOT analysis; The Directional Policy Matrix (DPM)
10 The CONNECT Inc case study
The company background; Sales organization; The new market; The new sales team; The ‘unknown’ market; Targets and forecasts; The business in 1992; The marketing review; Case study questions
PART III STRATEGIC POSITIONING
11 Vision and objectives
Managing the future; Vision: the mission statement; Marketing objectives; The financial imperatives
12 How will we grow?
The Ansoff matrix and risk; Gap analysis
13 How will we compete?
Porter’s choices
14 What will drive us?
Value drivers; Push or pull strategies; Asset management; Summary
15 Who will we serve?
Segmentation; Why segment? The strategic options; Benefits of segmentation; The segmentation process; Step 1: Identifying the criteria for segmentation; Step 2: Targeting -- the selection of segments; Step 3: Positioning; Segmentation and market research
16 Branding
Brand architecture: putting it all together; Brand positioning: a place in mind , Valuing the brand
PART IV DELIVERING THE VALUE
17 The segment audit
Delivering the value; Defining value; Segment audit tools; Value chain analysis; The total business experience , Shared future analysis
18 The value proposition
Making a positive impact; Some hints on using the process
19 Relationship management
The market-focused structure; Key account management (KAM); Customer classification and distinction; Customer service; Customer relationship management (CRM)
20 Brand management
The history of delivering value; The brand relationship; Building positive associations: moments of truth; Brand extension; The learning brand
21 Functional alignment
The supply chain; The capability audit
22 Portfolio management
The challenge; The Boston Box; The Directional Policy Matrix
PART V THE TACTICAL MIX
23 The tactical audit
Customer satisfaction surveys; Tracking of promotional spend effectiveness
24 The four P’s… or the four C’s?
25 Product
The commodity; Added value; Product life cycles
26 Place
Channels of supply; Channel management; Logistics and supply chain management; Marketing and sales
27 Promotion
The purpose of promotion; The campaign and the communication; The effective communication; The choice of media: pros and cons; Selecting and briefing an agency
28 Price
Why price matters; Setting the price: four generic methods; Competitive pricing strategies; Open book trading; A pricing self-assessment
29 The Ambient Ltd case study
PART VI MAKING IT HAPPEN
30 The marketing health check
31 Getting further help
Application tools; Training opportunities; On-the-job experience; Further reading
Index
1 What is marketing?
What the public thinks; So what do you think?
2 The Marketing Model
Testing the model
3 Issues raised by the Marketing Model
What business are you in? Are you product led or market led?; Should your activities be for the benefit of your own business, the customer or the market?; Which side should you be working on: changing capabilities or influencing needs?; Should fmcg marketers be more concerned with the right side, and B2B marketers with the left?; Is it market needs or consumer needs? The concept of the market chain; Is profitability the automatic consequence of a good match?; How far ahead must you be looking?
4 In search of ‘good marketing’
Good marketing and reading the signals; Good marketing and providing value; Going beyond ‘good marketing’; Consumer, business to business, or service?
5 The marketing process
The marketing plan; The market audit: information and analysis; The sanity check; Implementation and review; The ‘three-stage’ process
6 Writing the marketing plan
Why write a plan?; The planning cascade; The planning horizon; The template; Ten tips on writing the marketing plan
PART II THE STRATEGIC MARKET AUDIT
7 Market research
Research and decisions; Types of research; Focusing your data needs; Commissioning your own research; Act of faith?
8 Chakravati’s piano, or, why you need market research…
9 The strategic audit
Analytical tools and decisions; PESTLE analysis; Market mapping; Michael Porter’s ‘five forces’ analysis; The SWOT analysis; The Directional Policy Matrix (DPM)
10 The CONNECT Inc case study
The company background; Sales organization; The new market; The new sales team; The ‘unknown’ market; Targets and forecasts; The business in 1992; The marketing review; Case study questions
PART III STRATEGIC POSITIONING
11 Vision and objectives
Managing the future; Vision: the mission statement; Marketing objectives; The financial imperatives
12 How will we grow?
The Ansoff matrix and risk; Gap analysis
13 How will we compete?
Porter’s choices
14 What will drive us?
Value drivers; Push or pull strategies; Asset management; Summary
15 Who will we serve?
Segmentation; Why segment? The strategic options; Benefits of segmentation; The segmentation process; Step 1: Identifying the criteria for segmentation; Step 2: Targeting -- the selection of segments; Step 3: Positioning; Segmentation and market research
16 Branding
Brand architecture: putting it all together; Brand positioning: a place in mind , Valuing the brand
PART IV DELIVERING THE VALUE
17 The segment audit
Delivering the value; Defining value; Segment audit tools; Value chain analysis; The total business experience , Shared future analysis
18 The value proposition
Making a positive impact; Some hints on using the process
19 Relationship management
The market-focused structure; Key account management (KAM); Customer classification and distinction; Customer service; Customer relationship management (CRM)
20 Brand management
The history of delivering value; The brand relationship; Building positive associations: moments of truth; Brand extension; The learning brand
21 Functional alignment
The supply chain; The capability audit
22 Portfolio management
The challenge; The Boston Box; The Directional Policy Matrix
PART V THE TACTICAL MIX
23 The tactical audit
Customer satisfaction surveys; Tracking of promotional spend effectiveness
24 The four P’s… or the four C’s?
25 Product
The commodity; Added value; Product life cycles
26 Place
Channels of supply; Channel management; Logistics and supply chain management; Marketing and sales
27 Promotion
The purpose of promotion; The campaign and the communication; The effective communication; The choice of media: pros and cons; Selecting and briefing an agency
28 Price
Why price matters; Setting the price: four generic methods; Competitive pricing strategies; Open book trading; A pricing self-assessment
29 The Ambient Ltd case study
PART VI MAKING IT HAPPEN
30 The marketing health check
31 Getting further help
Application tools; Training opportunities; On-the-job experience; Further reading
Index