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Knowledge Transfer in Service Research

Autor Patrick Siegfried
en Limba Engleză Paperback – 27 iul 2014
Due to the influence of economic changes, young SMEs which are at the corporate identification stage of development must pay particular attention to general conditions such as the micro and macro environment. These often difficult starting points and problem situations make adjustment processes essential as there is freedom to act and the pursued strategies need to be reconsidered. Priority for all young SMEs is stable, sustainable and healthy growth. Therefore, it is a key management task to deal with the definition, planning, and implementation of strategies. The objective of this thesis was to generate practical knowledge for young SMEs in the area of strategic corporate planning and service engineering and establish a workable and applicable phase approach for management. The research results were systematized and evaluated to an action plan for a solution of the problem. The applications of the different instruments have been evaluated for their practicability using primary research in 17 multiple case studies over a two-year period. The evaluations of these case studies highlight the applicability of instruments in young SMEs. Based on these results, consequences were derived and future strategic challenges were pointed out.
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Specificații

ISBN-13: 9783844103359
ISBN-10: 384410335X
Pagini: 168
Dimensiuni: 148 x 210 x 11 mm
Greutate: 0.21 kg
Editura: Josef Eul Verlag GmbH

Cuprins

1 Starting point of the study2 The literature review in the form of an analysis of secondary studies2.1 The services sector as an industry of the future2.2 Service research studies2.3 Studies on strategic corporate planning in SMEs2.4 Studies on determinants of success in SMEs2.5 Results obtained from the literature/study analysis3 The explorative expert survey in young SMEs3.1 The investigation procedure3.2 Results for the quantitative analysis of the explorative expert survey3.3 Results for the qualitative analysis of the explorative expert survey3.4 Answering the research questions3.5 Case comparisons of the empirical study4 Formulation of hypotheses and objectives4.1 Hypotheses for the present thesis4.2 Objectives of the dissertation5 Material and Method of the service engineering concept in young SMEs5.1 Basics of the case study research5.2 The implementation of the service engineering in the staff of young SMEs5.3 The realization and implementation of service engineering in young SMEs taking as an example a research project of the Baden-Württemberg Foundation gGmbH5.4 Structure of knowledge management for the support of service engineering in young SMEs5.5 Application problems encountered with the realization and implementation of service engineering in SMEs6 Conclusion and new research findings of SE6.1 Development of a theoretical model of "service engineering" for the case study6.2 Expected project results and benefits for SMEs6.3 Applicability and reflection of research results by the SMEs7 Summary and Implications for science and practice

Notă biografică

Patrick Siegfried, geboren 1967 in Kassel, studierte Betriebswirtschaftslehre an der DHBW Mannheim mit Abschluss als Diplom-Betriebswirt und an der University of Bradford/UK mit Abschluss als MBA Master of Business Administration. Er promovierte zum Dr. oec. an der Wirtschaftsuniversität Breslau/PL und zum Dr. phil. an der University of Kaposvár/HU. Von 2012¿2015 arbeitete er als Professurvertreter für Handelsmanagement an der Hochschule Offenburg und Professurvertreter für Internationales Management an der Hochschule Mannheim. Seit 2014 ist er als Professor für Handelsmanagement an der EBC Hochschule Düsseldorf tätig.