Language Put to Work: The Making of the Global Call Centre Workforce: Dynamics of Virtual Work
Autor Enda Brophyen Limba Engleză Paperback – 27 iul 2018
This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with political-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
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Specificații
ISBN-13: 9781349957729
ISBN-10: 1349957720
Pagini: 306
Ilustrații: XII, 306 p.
Dimensiuni: 148 x 210 mm
Greutate: 0.42 kg
Ediția:Softcover reprint of the original 1st ed. 2017
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Seria Dynamics of Virtual Work
Locul publicării:London, United Kingdom
ISBN-10: 1349957720
Pagini: 306
Ilustrații: XII, 306 p.
Dimensiuni: 148 x 210 mm
Greutate: 0.42 kg
Ediția:Softcover reprint of the original 1st ed. 2017
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Seria Dynamics of Virtual Work
Locul publicării:London, United Kingdom
Cuprins
Introduction: The Subterranean Stream.- 1. Communicative Capitalism and Call Centre Labour.- 2. Labour's Resistance in the Call Centre.- 3. The Making of the Call Centre Cybertariat.- 4. The Migration of Struggle.- 5. The Organization of Autonomy.- 6. The Making and the Unmaking of the Global Call Centre Workforce.
Recenzii
“In Language Put to Work: The Making of the Global Call Centre Workforce, Enda Brophy paints a striking picture of our generation, underpaid, overworked, betrayed, wasted.” (Arianna Bove, tripleC, triple-c.at, Vol. 16 (1), March, 2018)
Notă biografică
Enda Brophy is Associate Professor in the School of Communication at Simon Fraser University, Canada.
Textul de pe ultima copertă
This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica
l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
Caracteristici
Includes fieldworks and interviews from four countries Provides a rich international perspective Presents a starting point for envisioning alternative forms of call centre work