Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity
Autor James William Martinen Limba Engleză Hardback – 23 mar 2021
Toate formatele și edițiile | Preț | Express |
---|---|---|
Hardback (2) | 386.77 lei 3-5 săpt. | +22.67 lei 6-10 zile |
Taylor & Francis – 23 mar 2021 | 386.77 lei 3-5 săpt. | +22.67 lei 6-10 zile |
CRC Press – 8 sep 2008 | 426.94 lei 6-8 săpt. |
Preț: 386.77 lei
Nou
Puncte Express: 580
Preț estimativ în valută:
74.03€ • 76.95$ • 61.32£
74.03€ • 76.95$ • 61.32£
Carte disponibilă
Livrare economică 15-29 ianuarie 25
Livrare express 31 decembrie 24 - 04 ianuarie 25 pentru 32.66 lei
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9780367503277
ISBN-10: 0367503271
Pagini: 372
Ilustrații: 23 Tables, black and white; 100 Illustrations, black and white
Dimensiuni: 152 x 229 x 28 mm
Greutate: 0.45 kg
Ediția:2 ed
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
ISBN-10: 0367503271
Pagini: 372
Ilustrații: 23 Tables, black and white; 100 Illustrations, black and white
Dimensiuni: 152 x 229 x 28 mm
Greutate: 0.45 kg
Ediția:2 ed
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
Public țintă
Professional and Professional Practice & DevelopmentCuprins
Contents
Introduction ......................................................................................... xiii
About the Author .............................................................................. xxvii
STEP 1 Align Improvement Opportunities
Chapter 1 Strategy Alignment ............................................................. 3
Chapter 2 Project Identification ....................................................... 51
Chapter 3 Lean Six Sigma Basics ...................................................... 83
STEP 2 Plan and Conduct the Rapid Improvement Event
Chapter 4 Rapid Improvement Events ............................................ 135
Chapter 5 Data Collection and Analysis ........................................ 167
Chapter 6 Process Improvement ..................................................... 225
STEP 3 Implementing Solutions
Chapter 7 Building a Case for Change ........................................... 259
Chapter 8 Implementing Solutions ................................................. 277
Chapter 9 Organizational Change .................................................. 303
Index .................................................................................................... 339
Introduction ......................................................................................... xiii
About the Author .............................................................................. xxvii
STEP 1 Align Improvement Opportunities
Chapter 1 Strategy Alignment ............................................................. 3
Chapter 2 Project Identification ....................................................... 51
Chapter 3 Lean Six Sigma Basics ...................................................... 83
STEP 2 Plan and Conduct the Rapid Improvement Event
Chapter 4 Rapid Improvement Events ............................................ 135
Chapter 5 Data Collection and Analysis ........................................ 167
Chapter 6 Process Improvement ..................................................... 225
STEP 3 Implementing Solutions
Chapter 7 Building a Case for Change ........................................... 259
Chapter 8 Implementing Solutions ................................................. 277
Chapter 9 Organizational Change .................................................. 303
Index .................................................................................................... 339
Notă biografică
James William Martin is a Lean Six Sigma consultant and Master Black
Belt for 25 years and has trained and mentored several thousand executives,
champions, Black Belts, and Green Belts in process improvement methods
including manufacturing, services, and supply chain applications. He
led successful Lean Six Sigma assessments across Japan, China, Korea,
Singapore, Malaysia, Th ailand, Australia, North America, and Europe. Th is
work included organizations in hardware, soft ware, computer security,
retail sales, banking, insurance, fi nancial services, measurement systems,
automotive, electronics, aerospace component manufacturing, electronic
manufacturing, controls, building products, industrial equipment, and
consumer products. He served as an instructor at the Providence College
Graduate School of Business for 20 years. He holds an MS in Mechanical
Engineering, Northeastern University; an MBA, Providence College; a BS,
Industrial Engineering, University of Rhode Island; several patents; and he
has written numerous articles on process improvement.
Belt for 25 years and has trained and mentored several thousand executives,
champions, Black Belts, and Green Belts in process improvement methods
including manufacturing, services, and supply chain applications. He
led successful Lean Six Sigma assessments across Japan, China, Korea,
Singapore, Malaysia, Th ailand, Australia, North America, and Europe. Th is
work included organizations in hardware, soft ware, computer security,
retail sales, banking, insurance, fi nancial services, measurement systems,
automotive, electronics, aerospace component manufacturing, electronic
manufacturing, controls, building products, industrial equipment, and
consumer products. He served as an instructor at the Providence College
Graduate School of Business for 20 years. He holds an MS in Mechanical
Engineering, Northeastern University; an MBA, Providence College; a BS,
Industrial Engineering, University of Rhode Island; several patents; and he
has written numerous articles on process improvement.
Descriere
Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology.