Managing Assertively – How to Improve your People Skills 2e: Wiley Self-Teaching Guides

Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:

• Use eight building blocks to become a more effective manager
• Overcome self-defeating behavior
• Handle criticism to maintain and enhance self-esteem
• State limits and expectations to clarify assignments
• Become a more effective listener
• Receive and give positive feedback to enhance team building
• Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations
• By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.