Measuring Your IT: Identifying the Metrics That Matter
Autor John Stewarten Limba Engleză Paperback – 14 noi 2012
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Specificații
ISBN-13: 9781849284363
ISBN-10: 1849284369
Pagini: 98
Dimensiuni: 94 x 163 x 10 mm
Greutate: 0.09 kg
Editura: It Governance Ltd
ISBN-10: 1849284369
Pagini: 98
Dimensiuni: 94 x 163 x 10 mm
Greutate: 0.09 kg
Editura: It Governance Ltd
Notă biografică
John Stewart edited 11 editions of Bridges Not Walls: A Book About Interpersonal Communication, and authored U and Me: Communicating in Moments That Matter, and Personal Communicating and Racial Equity. His research, teaching, and writing at the University of Washington spanned 32 years, and he served the final decade of his career as Vice President for Academic Affairs at the University of Dubuque. Now retired, he writes and offers Diversity-Equity-Inclusion-Belonging training.
Cuprins
Introduction What this book is about What this book isn't Who should read the book? Chapter 1: IT measurement in context Why measure IT Contracts and agreements How often should you measure IT? Who should measure? For whom? What do you do with the measurements? A word about terminology Inputs, outputs and outcomes Relation to key performance indicators Relation to health checks Relation to auditing Compliance and conformance Warning! Measure what is important Beware blips Keep it proportionate Put measurement in safe hands Chapter 2: The business perspective on your IT A business manager comments: A finance director comments: Programmes and projects Strategic alignment Pulling it all together Chapter 3: The IT provider's perspective on your IT An IT provider comments: Wanted: a quiet life? Paddling below the water line Chapter 4: Measurement common ground for client and provider? Align your goals Inputs, outputs and outcomes Overlapping perspectives What are the measures in common? The focus of measurement depends on the context Chapter 5: What the business needs to measure Measures for the business: checklist Chapter 6: What IT providers need to measure Essential measures for providers: checklist Chapter 7: Process measures Chapter 8: Onwards and upwards Not done yet Conclusion Postscript ITG Resources