This powerful concept that has been transforming businesses for years is now available in print Opportunity Space is full of valuable insights and practical applications. With all the communication skills, training, tricks and tools available, none of it works unless you are able to seize the Opportunity Space, that moment between when someone speaks or does something, and you respond Lack of ability to address conflict and have 'real' conversations destroys effectiveness in every workplace in the world When we get emotional, our conversations cease to be productive. Relationships are built or destroyed, employees are inspired or demoralized, customer relationships are enhanced or hurt and prospects become clients or are lost, all because of the effectiveness of the conversations that occur. If a leader communicates poorly, they will pay for it for a long time - it takes a much greater amount of time to rebuild the lost trust and credibility but much more self control to communicate effectively the first time. Purposeful interactions, Energizing Employees, Producing Powerful Business Results Building trust and team cohesiveness Growing new leaders Enhancing the coaching ability of managers Significantly improving customer service Increasing the effectiveness of your sales team"