Stories from the frontline of the NHS is not for the fainthearted. Naomi Chambers and Jeremy Taylors have curated twenty-five accounts from people who agreed to tell the story of what happened when they or their loved ones came into contact with the NHS. The authors defy you not to laugh or cry, or hold your breath in disbelief, at some point when reading this book. Featuring compelling and true accounts of experiences of the NHS, from birth to death, including from carers, people with mental health difficulties, those suffering debilitating long term conditions, or enduring difficulties associated with older age, this book is a call to action for healthcare professionals, managers and politicians to reframe the NHS so it can provide patient-centred care. These stories show the NHS at its very best - and also when it falls significantly short. Patients or carers currently battling with the system will derive some hope and encouragement, and clues about what to expect, what to ask for, and from whom.