Organization Behaviour for Leisure Services
Autor Darren Lee-Ross, Conrad Lashleyen Limba Engleză Hardback – 31 mar 2016
Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect for students and managers alike.
This book discusses and questions a number of key elements, including:
- The individual and the organization
- Groups in the organization
- Organizational structures and behaviour
- Management within the organization
- Commercial hospitality, leisure and tourism in a service context
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Specificații
ISBN-13: 9781138143524
ISBN-10: 1138143529
Pagini: 370
Dimensiuni: 138 x 216 mm
Greutate: 0.45 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 1138143529
Pagini: 370
Dimensiuni: 138 x 216 mm
Greutate: 0.45 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
Cuprins
Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.
Notă biografică
Darren Lee-Ross, Associate Professor, Centre for Tropical Tourism Studies, James Cook University, Australia
Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK
Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK
Recenzii
"This book makes for a useful textbook for intermediate students and early-stage leisure management professionals and consultants that are looking for a wide-ranging, cursory, overview of organizational behaviour in leisure service organizations."
-Annals of Leisure Research
-Annals of Leisure Research
Descriere
Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - this text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. With a user-friendly structure and style, Organization Behaviour for Leisure Services is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.