Practical Benchmarking: The Complete Guide: A complete guide
Autor M. Zairi, P. Leonarden Limba Engleză Paperback – 16 dec 2012
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Specificații
ISBN-13: 9789401045605
ISBN-10: 9401045607
Pagini: 276
Ilustrații: X, 262 p.
Dimensiuni: 155 x 235 x 14 mm
Greutate: 0.39 kg
Ediția:1996
Editura: SPRINGER NETHERLANDS
Colecția Springer
Locul publicării:Dordrecht, Netherlands
ISBN-10: 9401045607
Pagini: 276
Ilustrații: X, 262 p.
Dimensiuni: 155 x 235 x 14 mm
Greutate: 0.39 kg
Ediția:1996
Editura: SPRINGER NETHERLANDS
Colecția Springer
Locul publicării:Dordrecht, Netherlands
Public țintă
ResearchCuprins
One.- 1 Competing in a modern business environment: what does it mean?.- 2 The total quality movement: where did it start, what does it mean, and how does it affect business organizations?.- 3 Origins of benchmarking and its meaning.- 4 Benchmarking — an all encompassing tool.- 5 Benchmarking — the strategic tool.- 6 Types of benchmarking.- 7 Benchmarking, benchmarking processes.- 8 Data collection approaches.- 9 The translation of benchmarking to business results.- 10 The link between benchmarking and performance measurement.- 11 Choosing partners for effective benchmarking.- Two.- 12 Benchmarking applications.- 13 Critical factors in benchmarking.- 14 How to avoid pitfalls.- 15 Benchmarking in the future.- Three: Who is who in benchmarking?.- 16 Profile of the organizations who have promoted benchmarking.- 17 A review of key publications on benchmarking.- References.
Recenzii
... highly recommended for both the beginner and the practitioner. - The Benchmark