Problem Driven Management: Achieving Improvement in Operations through Knowledge Management
Autor B. Muñoz-Seca, J. Riverolaen Limba Engleză Paperback – 2004
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Specificații
ISBN-13: 9781349520763
ISBN-10: 1349520764
Pagini: 383
Ilustrații: XVIII, 383 p.
Dimensiuni: 155 x 235 mm
Greutate: 0.56 kg
Ediția:1st ed. 2004
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom
ISBN-10: 1349520764
Pagini: 383
Ilustrații: XVIII, 383 p.
Dimensiuni: 155 x 235 mm
Greutate: 0.56 kg
Ediția:1st ed. 2004
Editura: Palgrave Macmillan UK
Colecția Palgrave Macmillan
Locul publicării:London, United Kingdom
Cuprins
PART I: BASIC PRINCIPLES Knowledge and Problem-solving The Properties of Knowledge within the Firm First Practical Implications: Project Management PART II: ON BETTER DOING The Beginning of Good Doing: The World of Operations The Basic Variables of Action in Operations (I) The Basic Variables of Action in Operations (II) Quality and Service PART III: ON GOOD THINKING The Knowledge Inventory Applying Knowledge to Improve the Moments of Truth Knowledge Generation Taking Knowledge to Service Excellence Training, Information and Participation Information Systems for Knowledge Management Final Synthesis: Designing a Permanent Improvement System Appendix: Some Basic Techniques
Notă biografică
BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.
JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.
JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.