Public Service Operations Management: A research handbook
Editat de Zoe Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon Williams, David Uptonen Limba Engleză Paperback – 12 dec 2019
Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.
This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
| Toate formatele și edițiile | Preț | Express |
|---|---|---|
| Paperback (1) | 391.38 lei 6-8 săpt. | |
| Taylor & Francis – 12 dec 2019 | 391.38 lei 6-8 săpt. | |
| Hardback (1) | 1152.41 lei 6-8 săpt. | |
| Taylor & Francis – 10 aug 2015 | 1152.41 lei 6-8 săpt. |
Preț: 391.38 lei
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Specificații
ISBN-13: 9780367870560
ISBN-10: 0367870568
Pagini: 480
Dimensiuni: 156 x 234 x 33 mm
Greutate: 0.69 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
ISBN-10: 0367870568
Pagini: 480
Dimensiuni: 156 x 234 x 33 mm
Greutate: 0.69 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Locul publicării:Oxford, United Kingdom
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Public țintă
PostgraduateCuprins
1. The Role and Substance of Public Service Operations Management 2. Going the Distance: Sport operations management in the public and third sectors 3. Non-profit Business Collaboration: Operationalizing a strategy for non-profit organizations 4. Accidental Lean - Performance improvement in an NHS hospital and reflections on the role of operations strategy 5. Humanitarian Aid Logistics: A new area for the public service research agenda? 6. Service Systems Design and Implementation 7. The Challenges of Public Sector Demand and Capacity Management: An exploratory case study of police services 8. Drivers of Change in the UK Fire Service: An operations management perspective 9. Managing Capacity and Demand in a Responsive Repairs Service: Lessons from social housing 10. Enterprising Citizens and the Big Society: The impact of the entrepreneurial university on public services 11. The Challenges of Performance Measurement in Third Sector Organizations: The case of UK advocacy services 12. Extending Operations Management Framework to Public System: Public grievance redressal system in urban local bodies in Karnataka, India 13. Are we Closing the Loop? Examining the design of voluntary sector performance measurement systems 14. Improving Quality and Performance with the Public Sector Scorecard 15. Deconstructing Lean Policing in England and Wales: A knowledge creation perspective 16. Operationalizing Lean in Services: Rediscovering service blueprinting 17. Lean in the NHS: A case study of a whole organisation approach to lean implementation across an English hospital 18. A Lean Healthcare Journey: The Scottish experience 19. The English Patient Experience: Does healthcare service quality matter? 20. Mapping Institutional Pressures for e-SCM Adoption: The case of health c
Notă biografică
Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK
Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK
Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK
Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK
Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK
David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK
Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK
Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK
Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK
Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK
David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK
Recenzii
'This book brings together a fantastic collection of articles around public service operations management. I am sure this book will become a core text for many studying service operations management and will influence researchers in the field of operations management and public sector management. But this book is not just for academics – I would urge anyone managing resources in the public sector to read this book.' - Jill MacBryde, Professor, The University of York, UK
'This book brings together a range of authors to show how leading service operation management change initiatives have transformed public services. This gives direction to both practitioners and future researchers to continue to move the field of public service operations management forward.' - Fiona Lettice, Professor, University of East Anglia, UK
'For anyone considering undertaking OM research in a public sector context, this book is a excellent place to start. The eclectic mix of studies encompass a range on contemporary OM and SCM topics which not only give useful insights into various phenomena, but also provide helpful examples of how one might undertake research successfully in public sector organisations.' - Alistair Brandon-Jones, Professor, University of Bath, UK
'This book brings together a range of authors to show how leading service operation management change initiatives have transformed public services. This gives direction to both practitioners and future researchers to continue to move the field of public service operations management forward.' - Fiona Lettice, Professor, University of East Anglia, UK
'For anyone considering undertaking OM research in a public sector context, this book is a excellent place to start. The eclectic mix of studies encompass a range on contemporary OM and SCM topics which not only give useful insights into various phenomena, but also provide helpful examples of how one might undertake research successfully in public sector organisations.' - Alistair Brandon-Jones, Professor, University of Bath, UK
Descriere
Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations