REFRESHING Change Management, by change manager expert Slim Lambert, takes the traditional model for change and turns it upside down. According to Lambert, the way change is managed leads to failure rates approaching 70%. His 5-step process is a dramatic departure from the let-management-decide attitudes that permeate the corporate echelon. Instead, his process relies making the process R.E.F.R.E.S.H.I.N.G, which means recognizing small-scale solutions, having a vision of change, taking the risk to try something new, turning to sponsored projects, and walking away (burning bridges) from the old patterns. Inherent to change is the concept of collaboration, a democratic process in which all voices-management and staff-are heard and respected. His process relies on inclusion, respect, and the willingness to put aside the tried-and-true and take new risks. Lambert reveals how to encourage participation, the sharing of wisdom, action rather than prolonged discussion, and then...success.