The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers Autor Sara Laughlin et al. 31 dec 2008 Paperback Preț: 414.88 lei 43-57 zile
Process Mastering: How to Establish and Document the Best Known Way to Do a Job Autor Paul Harsin et al. 1998 Paperback Preț: 230.65 lei 279.74 lei 43-57 zile -18%