The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers Autor Sara Laughlin et al. 31 dec 2008 Paperback Preț: 418.46 lei 6-8 săpt.
Process Mastering: How to Establish and Document the Best Known Way to Do a Job Autor Paul Harsin et al. 1998 Paperback Preț: 336.85 lei 6-8 săpt.